Refund policy

Returns & Refunds

We want you to be happy with what arrives. A few sensible rules keep it fair for everyone.

Return window

You may request a return within 7 days of delivery.

Condition

Items must be unused and in their original packaging. For hygiene and safety, a candle that has been lit cannot be returned — unless it arrived damaged or faulty.

How it works

Before any return is arranged, please email hello@cravista.com with your order number and a photo of the item. We will review it and, once approved, schedule the return with you. Returns sent without prior approval cannot be accepted.

Return shipping

We cover return shipping if the item arrived damaged, faulty, or wrong. Otherwise, return postage is the customer's responsibility.

Refunds

Once we receive and inspect the returned item, we refund within 7 business days — to your original payment method, or by bank transfer for Cash on Delivery orders.

Damaged or faulty on arrival

Tell us within 48 hours with a photo and we will make it right — a full replacement or refund, shipping included.

Cancellations

We can cancel an order before it is dispatched — email us quickly. Once an order has shipped, please use the return process above.

Questions? hello@cravista.com